We made sure that our new Touch/ system would be fully integrated with our MAX$ELL family of MCIF products right from the start." Scott Hansen, vice president of marketing for Harland Financial Solutions, pointed out, "MCIF data can provide Touch/ with the total view of the customer relationship, including relationship profitability, buying propensity by product, identification of at risk households, and promotional campaign history. However, the Touch/ system also provides institutions with the option to incorporate key pieces of information from their MCIF system. Touch/ has the kind of advanced CRM capabilities demanded by progressive, service-oriented organizations. In addition, Harland Financial Solutions plans to integrate the functionality of Touch/ with its popular Deposit Pro¨ and Laser Pro¨ compliant deposit and loan origination systems. According to O'Malley, that puts the company in an excellent position to drive integration to a higher level than ever achieved in the industry.Ĭustomers of Harland Financial Solutions' widely installed core processing software, the Ultradata System, already enjoy connectivity with Touch/.
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Harland Financial Solutions has more than 6,000 financial institutions using its software products and services. "Our experience in business intelligence and other delivery channel solutions will enable us to deliver the most comprehensive CRM offering for financial institutions." "In 2001 and beyond, CEO's of high-performing financial institutions will no longer be satisfied with loosely integrated technologies that prohibit them from leveraging and retaining their most profitable customer relationships," says John O'Malley, president of Harland Financial Solutions. Harland Financial Solutions' development strategy has focused on maximizing the overall connectivity between the CRM solution, Touch/, and the financial institution's other technologies including core processing, deposit and loan origination, and MCIF systems. Major capabilities include contact management, sales tracking, referral management, problem resolution and escalation, campaign management, and prospect management.Ĭustomer relationship management is about putting the customer at the center of the financial institution's focus. Harland Company (NYSE: JH), today announced the release of its new CRM software, Touch an enterprise-wide CRM solution that allows a financial institution to manage virtually every aspect of its customer relationships, at every point of contact. Orlando, - Harland Financial Solutions, a division of John H.
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